Terms and conditions of transactions conducted via the vicri.com website

General Conditions

These general contractual conditions, as well as any specific conditions that are agreed between the parties, shall govern the relations between the company RIOPELE FASHION SOLUTIONS, S.A., that has its registered office at Avenida Riopele, nº 926, in the parish of Pousada de Saramagos, in the municipality of Vila Nova de Famalicão, of Portugal, Taxpayer no. (NIF) 509596452, hereinafter called RFS, and any third parties who use the website VICRI.COM, hereinafter called customers.


Acceptance of the Terms and Conditions

When purchasing any products offered by RFS, the customer acknowledges and agrees that all the terms and conditions set forth in the following General Contractual Conditions shall apply thereof.


Contents

The product description, image and any other information displayed on the VICRI.COM site may change without any prior notice. The images that illustrate each product may differ from the delivered product. RFS does not assume liability for any typographical or arithmetic errors that may appear in its site.


Availability

The supply of products on the VICRI.COM site is always subject to the possibility that they may be out of stock.


Payment

For payment, the customer may make a bank transfer to RFS’ bank account indicated on this site or use the PayPal universal payment system.


Execution of the contract

In general, RFS will execute the contract within five working days, counted from the purchase made via the VICRI.COM site. Orders will be processed by order of arrival. In the event that any item is temporarily, or permanently, out of stock, the customer will be duly notified, with a suggestion of an alternative of other products with similar characteristics.


Taxes and Duties

The customer will be liable for payment of any taxes or duties, inherent to importation of articles to his country.


Deliveries

Products will be delivered to the address indicated by the customer in his purchase via the VICRI.COM site. If the carrier is unable to make the delivery, due to the absence of a person to receive the products at the indicated address, or if it is found that the address is incomplete or incorrect, RFS will send the customer an email, to the electronic address indicated by him at the time of his purchase, in order to try to deliver the item. The customer will have a 48-hour deadline to respond to this email, and provide information on the dates and times when the delivery may be made, as well as indicate the correct address, if appropriate. The carrier will then make a new and final attempt at delivery. After expiry of this deadline, without the customer replying to RFS, or if the new delivery attempt is unsuccessful, conducted in accordance with the terms indicated by the customer in his reply to RFS’ email, the merchandise will be returned to RFS. Thenceforth there will be a freight charge if the customer wants to receive the order.


Changes and Returns at VICRI.COM

  • Changes/returns are not accepted in the stores chain.
  • The article cannot have been used, washed or damaged (we suggest that the shoes are tried on a carpeted surface before use).
  • The article must be in its original packaging and with the inviolable white ribbon intact (this label can only be removed when you are sure to keep the article).
  • Returns will only be accepted when made within 14 days after the delivery date.
  • The above-mentioned conditions must be respected so that VICRI can evaluate the reimbursement of the article.
  • Upon receipt of the order the customer has a period of 14 days to return or change his item. The changes/returns costs are supported by VICRI.
  • Return process at VICRI.COM:

  1. Sign into your account;
  2. Select the order in which is the item(s) you want to return;
  3. In the order, select the article(s) to be returned and indicate the reason for return;
  4. Click on "Return".


Reception of Products

Upon delivery, the customer must immediately examine the Products that have been sent by RFS, in relation to purchases made via the VICRI.COM site.


Right of Termination

The customer will be legally entitled to a 14-day deadline, after receipt of the purchased product, in order to terminate the contract, without penalty and without the need to provide any reason. This must be achieved by registered letter with recorded delivery, sent to RFS at its indicated address. In order to exercise his right, the customer must keep the purchased products, in order to return them to RFS in due conditions of use, and must return them within 30 days after their delivery. If the customer has promptly and correctly exercised his right to terminate the contract, and has returned the products within the stipulated deadline and the products satisfy the legally required conditions, RFS will refund the amount received from the customer, without any cost to the latter, except for any costs directly arising from return of the product, if it has not been claimed by the customer.


Complaints

If the customer detects any product defects or damages, he shall notify RFS, within 14 days after receipt of the goods, by registered letter with recorded delivery, sent to RFS’ indicated address, explaining clearly, and in detail, the reason for the complaint. In order to be accepted, product complaints must be received by RFS within 30 days after their receipt by the customer and in appropriate conditions (including the original packaging). If the complaint meets the necessary conditions to be accepted, RFS undertakes to exchange the product for another identical item, as quickly as possible or, where this is not possible, to the refund the amount received to the customer.


Force Majeure Events

RFS shall not assume liability for contractual changes and any damages arising thereof, which result from force majeure events, such as telecommunications breakdowns, natural disasters, blockages of means of transport, strikes, as well as any legislative or regulatory changes, that make it wholly or partly impossible to supply the services foreseen in these general conditions.


Applicable legislation and jurisdiction

The legal provisions of Portuguese law will apply on a subsidiary basis to the contractual relations that are implemented via the VICRI.COM site, and the Portuguese courts with jurisdiction for the municipality of Vila Nova de Famalicão shall have jurisdiction over any disputes arising from these relations.


Final Provisions

If one or more provisions of these General Contractual Conditions is/are declared to be void, the remainder of the provisions shall continue to apply.